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🚀 Omnichannel CRM with MCP Server & Generative AI

Stop Losing Sales on Instagram and
Being Trapped in Repetitive Manual Support.

Smartchat combines Comment Automation, Native Voice Notes (OGG Opus), RAG AI Agents, and the revolutionary MCP Server (Model Context Protocol) to connect assistants like Claude Desktop and Cursor to your CRM.

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💡 Empathy & Real Solutions

Do You Recognize Yourself in Any of These Scenarios?

Simple operational failures in customer service cost you sales every day. Here is how we fix each of them:

⌛
❌ Dilemma #1

"I feel like I am burning money on Instagram!"

"I post an amazing Reel, get 50 comments asking 'how much', but my team takes hours to reply one by one in DMs. By the time we reply, they don't even remember..."
✅
How Smartchat solves this: Our bot replies to comments in 2 seconds and delivers your checkout link or invitation directly to the follower's DM.
🤯
❌ Dilemma #2

"My team spends all day repeating the exact same answers!"

"80% of my support team's time is spent typing 'what is the shipping fee', 'do you accept cards', 'what are your operating hours'. Agents get exhausted and stop selling."
✅
How Smartchat solves this: RAG AI Agents trained on your PDF/TXT manuals answer complex questions in natural language, grounded in your own material.
🔀
❌ Dilemma #3

"We have a messy chaos spread across 4 separate apps!"

"The customer chats on Instagram, exchanges messages on WhatsApp, and reaches out on Webchat... Nobody knows what was said before and the customer gets annoyed."
✅
How Smartchat solves this: Omnichannel Auto-Matching automatically merges contacts by Email, Phone number, or Tax ID (CPF) into a unified 360° profile.
🤖
❌ Dilemma #4

"Traditional chatbots are rigid and ignore modern AI!"

"I tried legacy tools, but if the customer types outside the script the bot breaks. Plus, I would love to use Claude or Cursor to manage my leads with AI..."
✅
How Smartchat solves this: Native MCP Server v2.0 (Model Context Protocol). Connect your Claude Desktop or Cursor IDE and control your CRM via artificial intelligence.
🎙️
❌ Dilemma #5

"I waste hours recording repetitive voice notes and customers ignore attachments!"

"I record 20 voice notes a day on my phone to sound human, but my arms ache. If I send a pre-recorded audio file as an attachment, the customer doesn't even click to listen..."
✅
How Smartchat solves this: Native Audio Transcoding (OGG Opus) sends your pre-recorded voice notes as if recorded live, complete with active waveforms and blue mic.
💸
❌ Dilemma #6

"I spend a fortune on bots that charge per AI message!"

"I pay hundreds of dollars every month to platforms that charge a markup on AI credits or require separate plans for each social network..."
✅
How Smartchat solves this: Multi-Provider per Tenant (Bring Your Own API Key for OpenAI, Gemini, DeepSeek, or Groq) + 100% Omnichannel CRM in one dashboard.
⚡ Exclusive Innovation v2.0

What is the MCP Server and Why Does It Change Everything?

Imagine chatting with Claude Desktop or Cursor on your computer. Instead of opening the CRM dashboard, you simply ask in plain language:

"Claude, search all Instagram conversations today asking about product X, apply the VIP tag, and give me a summary of the top customer objections."

Through our Native MCP Server, Claude securely accesses Smartchat via 88 integrated tools, performs the heavy lifting in seconds, and delivers ready-to-use results.

View Technical MCP Documentation
Claude Desktop + Smartchat MCP Protocolo Anthropic
> mcp:connect("https://chat.liberdade.digital/mcp", key="sc_mcp_live_...")
✔ Connected! 88 tools loaded (leads, messages, flows).
💬 You: "Trigger the Welcome flow for today's new leads."
🤖 Claude (via MCP): "Executing trigger_flow. 14 leads found and flows started successfully!"
📊 Market Analysis

Smartchat v2.0 vs Traditional Chatbots

Compare the difference between investing in a modern AI/MCP platform vs staying trapped in legacy systems:

Feature / Capability Traditional Platforms ⚡ Smartchat v2.0
Native MCP Server (Model Context Protocol) ❌ No support (closed architecture) ✅ Native (88 Tools + OAuth2 PKCE)
Claude Desktop & Cursor IDE Integration ❌ Doesn't have it ✅ 1-click direct integration
RAG Generative AI (PDF / TXT Ingestion) ❌ Limited or requires complex webhooks ✅ Native RAG per flow node
Multi-Provider (Bring Your Own API Key) ❌ Expensive per-message markup on AI credits ✅ Use OpenAI, Gemini, DeepSeek or Groq
Native Voice Messages (OGG Opus) ❌ Sent only as a file attachment ✅ Native transcoding (appears recorded live)
Omnichannel Auto-Matching ❌ Isolated channels without profile merging ✅ Automatic grouping by Email/Phone/Tax ID (CPF)
RLS Security & Privacy Protection ❌ Basic code isolation ✅ PostgreSQL Row Level Security (RLS)

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